Refund Policy
Introduction
At ShopWebsiteIfy, we are committed to delivering high-quality services and ensuring that our clients are satisfied with the results. However, we understand that sometimes circumstances change, and a refund may be necessary. This Refund Policy explains the conditions under which we offer refunds, how to request one, and the overall process.
Eligibility For Refunds
Refunds are provided under specific circumstances, including but not limited to the following:
- Services Not Delivered: If the services you purchased were not delivered as described, or if there was a failure in service delivery due to our error, you may be eligible for a refund. You must contact us within 30 days from the date of purchase for a refund request.
- Product/Service Errors: If the product or service you received was incorrect or defective in any way, we will either correct the issue or issue a refund. This includes cases where our team made a mistake in the design, content, or functionality of the product (e.g., Shopify store setup or marketing services).
- Failure to Meet Quality Standards: If you are unsatisfied with the quality of the services delivered, and multiple attempts to resolve the issue fail, we may issue a refund. This is contingent on the nature of the service, and we will evaluate each situation individually.
Non-Refundable Services
Some services are non-refundable, including but not limited to:
- Custom Work: Custom Shopify theme development, design services, and tailored solutions are non-refundable once the service is in progress or completed. This includes custom branding, custom-built themes, and specific design features that were created as per your request.
- Digital Products: Once digital products are delivered (e.g., digital templates, tools, or guides), they are non-refundable, especially if they have been downloaded or used.
- Work in Progress: Any services or projects that are in the process of being executed are non-refundable unless there is an error or failure to meet the service description on our part.
- Completed Work: Once the project is completed and approved by the client, no refunds will be issued for work that has already been completed, including Shopify store design, development, or marketing services.
How To Request A Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact Us: Send an email to our support team at info@shopwebsiteify.com with the subject line "Refund Request." Please include the following information:
- Your full name
- The service or product you purchased
- The date of purchase
- A detailed description of the issue or concern
- Any supporting documentation (e.g., screenshots, emails, or communication) that helps us understand the issue
- Refund Review: After receiving your refund request, our team will review it within 7 business days. We may contact you for additional information to verify the situation and provide a resolution.
- Resolution: Once we have reviewed your refund request, we will notify you of our decision. If the refund is approved, it will be processed within 14 business days. Refunds will be issued to the original payment method used for the transaction.
Processing Time
Refunds are typically processed within 7 to 14 business days from the date of approval. Please note that the processing time may vary depending on your payment provider.
Partial Refunds
In certain cases, we may offer a partial refund if part of the service has been delivered, but other aspects were not completed as expected. The partial refund amount will be determined based on the services rendered and the amount of work that has been completed.
Service Modifications
In cases where the service provided did not meet your expectations, we will try to modify or adjust the service based on your feedback. However, if we are unable to meet the original agreement after multiple attempts, a refund may be issued.
Exclusions
Refunds are not provided for services or products that have been used or accessed beyond the initial delivery. If the service or product has been implemented, used, or partially used, no refunds will be granted.
Dispute Resolution
If you are dissatisfied with the outcome of your refund request, please reach out to our customer support team. We aim to resolve all issues amicably and fairly. If you have any additional concerns, our team is happy to assist.
Changes To The Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes to this policy will be posted on this page. We recommend checking this page regularly to stay informed of any updates.
Important Notice
ShopWebsiteIfy operates as an independent company that specializes in e-commerce design and development services. We are not affiliated with Shopify Inc., nor are we directly or indirectly connected to any of its subsidiaries or affiliates.
The term "Shopify", as well as its associated names, marks, logos, emblems, and images, are registered trademarks of Shopify Inc. and are used here only to describe the platforms we work with. We do not own or claim any rights to these trademarks, and they are the property of their respective owners.
Contact Us
If you have any questions, concerns, or would like to request a refund, please contact us:
